Privacy Policy
Last updated: July 2026
1. Introduction
KCM Closet respects your privacy and is committed to protecting the personal information you share with us when using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, create an account, place an order, or contact us.
2. Information We Collect
We may collect the following information:
- Your name
- Email address
- Phone number
- Delivery address and county
- Order details, including products, sizes, colors, and quantities
- Payment details such as M-Pesa confirmation code
- Messages or enquiries you send to us
3. How We Use Your Information
We use your information to:
- Create and manage your customer account
- Process and deliver your orders
- Contact you about your order or delivery
- Confirm payments and prevent fraud
- Respond to customer support requests
- Improve our website, products, and customer service
- Send important account, order, or service updates
4. Payment Information
KCM Closet may request your M-Pesa confirmation code to verify that payment has been made. We do not ask for your M-Pesa PIN, card PIN, bank password, or mobile money password. Never share your PIN with anyone.
5. Sharing of Information
We do not sell your personal information. We may share only the information necessary to complete your order, such as delivery details with delivery partners, or information required by law, regulators, payment providers, or security/fraud prevention processes.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no online platform can guarantee complete security, so customers should also protect their passwords and avoid sharing account details with others.
7. Cookies and Website Data
Our website may use basic browser storage or cookies to keep you logged in, remember your cart, improve your shopping experience, and support website functionality.
8. Your Rights
You may request access, correction, or deletion of your personal information where applicable. You may also contact us if you have questions about how your personal information is used.
9. Retention of Information
We keep customer and order information for as long as necessary to process orders, provide support, keep business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.
10. Children's Privacy
Our website is intended for customers who can legally place orders online. If we become aware that a child has provided personal information without appropriate consent, we may delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
For questions about this Privacy Policy or your personal information, contact us:
